Consumer Satisfaction - Statistics & numerical data
Research News and Information

Monday, November 23, 2009

[A cross-level analysis of the links between service quality and disconfirmation of expectations and customer satisfaction]

30 Jul 2009 This article examines links between disconfirmation of expectations and functional and relational service quality perceived by employees and customer satisfaction. A total of 156 employees, who were working in 52 work units, participated in the ... Read more...

Preferred characteristics of vaginal microbicides in women with bacterial vaginosis.

30 Jul 2009 BACKGROUND: Vaginal microbicides have the potential to reduce HIV/STD acquisition when used consistently. Our objectives were to determine product attributes associated with willingness to use a vaginal microbicide and whether product preferences ... Read more...

Individual account retirement plans: an analysis of the 2007 survey of consumer finances, with market adjustments to June 2009.

30 Jul 2009 LATEST SCF DATA: This Issue Brief assesses the current status of Americans' savings for retirement by examining the incidence of individual account plans among families, as well as the average amount of assets accumulated in these accounts. The 2007 ... Read more...

Latest indexed articles for 'Consumer Satisfaction - Statistics & numerical data'

These are the very latest articles for this heading:

• Best health plans: 37,481 readers show you how to make the right choice. 30 Aug 2009
• [A cross-level analysis of the links between service quality and disconfirmation of expectations and customer satisfaction] 30 Jul 2009
• Preferred characteristics of vaginal microbicides in women with bacterial vaginosis. 30 Jul 2009
• Individual account retirement plans: an analysis of the 2007 survey of consumer finances, with market adjustments to June 2009. 30 Jul 2009
• The 2009 Health Confidence Survey: public opinion on health reform varies; strong support for insurance market reform and public plan option, mixed response to tax cap. 29 Jun 2009
• Individual health services and the limits to service provision in insurance registered German medical practices: patient experiences. 24 Jun 2009
• Consumer awareness and attitudes related to new potential reduced-exposure tobacco product brands. 16 Jun 2009
• [Medical students and the teaching of pathology: results of a survey in the faculty of medicine of Amiens] 11 Jun 2009
• [Eye care services evaluation in a low-income urban population of São Paulo City--Brazil] 29 Apr 2009
• Perception and use of minimal access surgery simulators in pediatric surgery training programs. 29 Apr 2009
• Parental preference for rehydration method for children in the emergency department. 29 Apr 2009
• An observational study of consumers' accessing of nutrition information in chain restaurants. 17 Mar 2009
• [Patient satisfaction in the outpatient department--a pilot study for customer satisfaction in ENT] 27 Feb 2009
• Exploring antecedents of consumer satisfaction and repeated search behavior on e-health information. 27 Feb 2009
• Quantifying the value of AMPA membership services. 27 Feb 2009
• Rationalising the 'irrational': a think aloud study of discrete choice experiment responses. 27 Feb 2009
• Pharmaceutical product withdrawal: attributions of blame and its impact on trust. 29 Jan 2009
• Beyond polarization, public preferences suggest policy opportunities to address aging, dying, and family caregiving. 7 Jan 2009
• We're on the same side: improving communication between nursing home and family. 30 Dec 2008
• Public reporting in health care: how do consumers use quality-of-care information? A systematic review. 30 Dec 2008

See a longer list of these articles.

Technical information about 'Consumer Satisfaction'

Definition: Customer satisfaction or dissatisfaction with a benefit or service received.

Descriptor UI: D003258

Alternative terms: Consumer Satisfaction; Satisfaction, Consumer; Consumer Preference; Consumer Preferences; Preference, Consumer; Preferences, Consumer;

Allowable Qualifiers: economics; legislation & jurisprudence; statistics & numerical data;

Tree Number: N04.452.822.360;

History Note: 68