The impact of health insurance plan type on satisfaction with health care.

Full Abstract

Because many previous studies of satisfaction with health care used unreliable measures, failed to consider all major health care plan choices, or did not include a broad population, this study used a reliability-tested multi-item instrument on individuals in HMO, PPO, and fee-for-service insurance plans who were randomly drawn from a national population. The findings regarding satisfaction were that differences existed among the plan members' satisfaction on the dimensions of access to care, availability of resources, and financial aspects of care.

Author information

Author/s: Dellana, S A (SA); Glascoff, D W (DW);

Affiliation: Department of Decision Sciences, School of Business, East Carolina University, Greenville, North Carolina, USA.

Journal and publication information

Publication Type: Comparative Study; Journal Article

Journal: Health care management review (Health Care Manage Rev), published in United States. (Language: eng)

Reference: 2001-; vol 26 (issue 2) : pp 33-46

Dates: Created 2001/04/09; Completed 2001/07/19; Revised 2006/11/15;

PMID: 11293009, status: MEDLINE (last retrieval date: 2/18/2009, IMS Date: )

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