Communication and teamwork in patient care: how much can we learn from aviation?

Full Abstract

OBJECTIVE:
To identify evidence on the role of assertiveness and teamwork and the application of aviation industry techniques to improve patient safety for inpatient obstetric care.

DATA SOURCES:
Studies limited to research with humans in English language retrieved from CINAHL, PubMed, Social Science Abstracts, and Social Sciences Citation Index, and references from reviewed articles.

STUDY SELECTION:
A total of 13 studies were reviewed, including 5 studies of teamwork, communication, and safety attitudes in aviation; 2 studies comparing these factors in aviation and health care; and 6 studies of assertive behavior and decision making by nurses. Studies lacking methodological rigor or focusing on medication errors and deviant behavior were excluded.

DATA SYNTHESIS:
Pilot attitudes regarding interpersonal interaction on the flight deck predicted effective performance and were amenable to behavior-based training to improve team performance. Nursing knowledge was inconsistently accessed in decision making. Findings regarding nurse assertiveness were mixed.

CONCLUSIONS:
Adaptation of training concepts and safety methods from other fields will have limited impact on perinatal safety without an examination of the contextual experiences of nurses and other health care providers in working to prevent patient harm.

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Author information

Author/s: Lyndon, Audrey (A);

Affiliation: Department of Family Health Care Nursing at University of California San Francisco School of Nursing, USA. audrey.lyndon(-atsign-)ucsf.edu

Journal and publication information

Publication Type: Journal Article; Review

Journal: Journal of obstetric, gynecologic, and neonatal nursing : JOGNN / NAACOG (J Obstet Gynecol Neonatal Nurs), published in United States. (Language: eng)

Reference: -2006 Jul-Aug; vol 35 (issue 4) : pp 538-46

Dates: Created 2006/08/02; Completed 2006/09/08;

PMID: 16882000, status: MEDLINE (last retrieval date: 12/26/2008)

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MeSH headings (categories)

This article was linked to the MESH Headings shown below.

Interprofessional Relations
Medical Errors - nursing; prevention & control; psychology
Nurse's Role - psychology
Nursing Methodology Research
Obstetrics - organization & administration
Organizational Culture
Physician's Role - psychology
Professional Competence
Psychology, Industrial
Safety Management - organization & administration
Self Concept

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