Evaluation of a Diabetes Education Call Center intervention.

Full Abstract

Patients require education and information as they engage in self-help, self-care, and disease management activities. The purpose of this study was to determine how effective voice technologies are in diabetes patient education. A pretest-posttest study was conducted to evaluate the effectiveness of prerecorded educational messages delivered via the telephone to participants with diabetes. The intervention consisted of 24 four-minute messages on the topics of knowledge and prevention, glucose level, diet and activity, and management and coping. Eighteen persons with diabetes participated in the pretest-posttest trial. A total of 324 educational messages were listened to over a 12-week intervention period. The pretest-posttest trial demonstrated that a brief telephone-based diabetes education intervention can have a significant impact on increasing frequency of checking blood for glucose (p = 0.017), improving general diabetes knowledge (p = 0.048), and improving insulin-specific knowledge (p = 0.020). Automated educational interventions should be based on scientifically sound evidence and can be effectively delivered by telephone. Automated telephone-based diabetes education may be used alone or as a supplement to existing diabetes education. Automated education is a viable solution when healthcare organizations and regions that as a result of a lack of human and financial resources cannot afford a diabetes educator.

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Author information

Author/s: Boren, Suzanne Austin (SA); De Leo, Gianluca (G); Chanetsa, F Fungai (FF); Donaldson, Joe (J); Krishna, Santosh (S); Balas, E Andrew (EA);

Affiliation: School of Medicine, University of Missouri, Columbia, Missouri 65211, USA. borens(-atsign-)health.missouri.edu

Journal and publication information

Publication Type: Journal Article

Journal: Telemedicine journal and e-health : the official journal of the American Telemedicine Association (Telemed J E Health), published in United States. (Language: eng)

Reference: 2006-Aug; vol 12 (issue 4) : pp 457-65

Dates: Created 2006/08/31; Completed 2006/10/31; Revised 2007/11/15;

PMID: 16942418, status: MEDLINE (last retrieval date: 12/26/2008)

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MeSH headings (categories)

This article was linked to the MESH Headings shown below.

Health Knowledge, Attitudes, Practice
Humans
Male
Middle Aged
Patient Education as Topic - methods
Telecommunications
Telephone

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