Addressing pediatric wait times using the model of human performance technology.

Full Abstract

BACKGROUND: When traditional approaches to waitlist management are unsuccessful, service managers and providers must consider alternatives. PURPOSE: To describe how the model of human performance technology was used to address an extensive pediatric waitlist. METHODS: Data were obtained from in-depth interviews with clinicians, educators, and parents and analyzed according to the model. FINDINGS: The need for a paradigm shift from a linear model of service delivery to a continuum of service was identified which could meet the unique needs of each child and family. Services include information, education, and supports, and all are grounded in principles of family-centred care. IMPLICATIONS: The model of human performance technology provided a systematic approach with which to reveal the reason for extensive wait times for pediatric occupational therapy service. The model suggested a paradigm shift from a linear model of care to a continuum of care grounded in family-centred care. Implementation and evaluation of this new care model are ongoing.

Author information

Author/s: Hoyt-Hallett, Gillian (G); Beckers, Kim (K); Enman, Michael (M); Betuzzi, Conny (C);

Affiliation: Alberta Children's Hospital, Calgary, Canada. gillian.hoyt-hallett(-atsign-)albertahealthservices.ca

Journal and publication information

Publication Type: Journal Article

Journal: Canadian journal of occupational therapy. Revue canadienne d'ergothérapie (Can J Occup Ther), published in Canada. (Language: eng)

Reference: 2009-Jul; vol 76 Spec No (issue ) : pp 219-27

Dates: Created 2009/09/17; Completed 2009/10/14;

PMID: 19757727, status: MEDLINE (last retrieved date: 10/14/2009)

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