Research article summary (published 30 Aug 1996):

Stress in nursing and patients' satisfaction with health care.

Full Abstract

The aim of this study was to investigate the factors that contribute to the stress reported by nurses and patients. Thirty-four nurses in a London teaching hospital completed the nurse stress index and the Spielberger state trait anxiety inventory, and attitudes towards the ward and nursing care were measured in 52 patients. Nurses in the sample reported significantly greater problems than the norm in dealing with stress (as measured by the nurse stress index). In particular, they expressed difficulty in dealing with patients and their relatives, with conflict between home and work, and with and pressure resulting from problems concerning confidence and competence in the role. Patients were generally satisfied with the health care they received. There was a positive relationship between the time that patients spent talking to nurses and the degree to which nurses were perceived as helpful. Results are discussed in terms of possibilities for further research and implications for the design of future intervention programmes aimed at reducing job-related stress in hospitals.

Author information

Author/s: Michie, S (S); Ridout, K (K); Johnston, M (M);

Affiliation: Health Psychology Unit, Royal Free Hospital School of Medicine, London.

Journal and publication information

Publication Type: Journal Article

Journal: British journal of nursing (Mark Allen Publishing) (Br J Nurs), published in ENGLAND. (Language: eng)

Reference: -1996 Sep 12-25; vol 5 (issue 16) : pp 1002-6

Dates: Created 1997/02/06; Completed 1997/02/06; Revised 2004/11/17;

PMID: 9006162, status: MEDLINE (last retrieval date: 2/18/2009, IMS Date: )

Sourced from the National Library of Medicine. Abstract text and other information may be subject to copyright.

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MeSH headings (categories)

This article was linked to the MESH Headings shown below.

Adult Aged Aged, 80 and over Burnout, Professional - psychology Conflict (Psychology) Female Humans

Male Middle Aged Nursing Care - psychology Nursing Staff, Hospital - psychology Patient Satisfaction Questionnaires Self Concept

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